Terms of Service

Last updated: 19 November 2025

Welcome to Sharm Blue Excursions (“we”, “our”, “us”). By accessing or using our website, social media pages, or booking services, you agree to comply with and be bound by the following Terms of Service. If you do not agree, please stop using our services.

These Terms apply to all users, customers, and visitors who interact with Sharm Blue Excursions.

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1. Acceptance of Terms

By booking an excursion, submitting an inquiry, or using any part of our website or communication platforms, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into a binding agreement
• You will provide accurate information
• You agree to these Terms and all applicable laws

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2. Our Services

Sharm Blue Excursions provides:

• Excursion and activity information
• Online and offline booking options
• Customer support
• Transportation coordination
• Guidance and travel assistance

We may update or change our services at any time without prior notice.

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3. Booking & Payments

3.1 Booking Confirmation

Your booking is confirmed only when:

• You receive written confirmation from us (email, WhatsApp, or website)
• Any required deposit or payment is received

3.2 Payments

Payment methods may include:

• Cash on the day of the excursion
• Bank transfer
• Online payment links
• Partial deposits depending on the excursion

Exact amounts and due dates will be provided at booking time.

3.3 Prices

All prices are listed in the currency specified on the website or in communication.
Prices may change due to:

• Seasonal variations
• Supplier changes
• Fuel surcharges
• Government fees

We will notify you before confirming any booking.

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4. Cancellation & Refund Policy

4.1 Customer Cancellations

Cancellations must be made by contacting us directly.

Standard policy*:

• More than 24 hours before the excursion: Full refund
• Within 24 hours: No refund
• No-show: No refund

*Some excursions (e.g., flight trips, diving, private tours) may have stricter policies due to supplier requirements. These will be communicated at booking.

4.2 Our Right to Cancel

We reserve the right to cancel or reschedule an excursion due to:

• Bad weather or unsafe conditions
• Issues with suppliers or transportation
• Minimum participant requirements
• Unexpected operational problems

If we cancel, you will receive:

• A full refund, or
• An option to reschedule

We are not responsible for additional personal expenses (hotel, taxis, flights).

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5. Customer Responsibilities

You agree to:

• Arrive at the meeting point on time
• Bring valid identification and required documents (e.g., passports for sea trips)
• Follow safety instructions from guides and suppliers
• Declare any medical conditions that may affect your participation
• Supervise minors accompanying you

We reserve the right to refuse participation if safety rules are not followed.

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6. Travel Requirements & Liability

6.1 Safety & Risks

Some excursions involve physical activities such as swimming, snorkeling, camel riding, ATV driving, diving, or boat travel.
By participating, you acknowledge that these activities carry inherent risks.

6.2 Liability Waiver

To the fullest extent permitted by law:

• Sharm Blue Excursions is not liable for injuries, accidents, delays, loss of personal items, or incidents caused by third-party operators.
• Many activities are operated by licensed external providers, and their policies apply.
• You participate at your own risk.

We strongly recommend having personal travel insurance.

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7. Accuracy of Information

We strive to provide accurate descriptions, itineraries, prices, and schedules.
However, small variations may occur due to weather, supplier updates, or operational adjustments.

We cannot guarantee that all website or advertising content is error-free.

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8. Intellectual Property

All content provided by Sharm Blue Excursions—including:

• Logos
• Text descriptions
• Images and media
• Website layout and design

—is owned by or licensed to us.

You may not copy, reproduce, or use our content without permission.

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9. Privacy & Data Protection

Your personal data will be handled according to our Privacy Policy, which explains how we collect, use, and store your information.

By using our services, you consent to these practices.

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10. Third-Party Providers

Many excursions are delivered by vetted and approved third-party operators.
We are not responsible for:

• Their safety standards
• Their operational decisions
• Their equipment
• Their delays or cancellations

Your participation is subject to their terms as well.

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11. Limitation of Liability

To the fullest extent allowed by law:

• We are not responsible for indirect, incidental, or consequential damages.
• Our liability is limited to the amount you paid for the excursion.
• We are not responsible for actions beyond our control, including weather or traffic.

Your use of our services is at your own risk.

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12. Changes to These Terms

We may update these Terms at any time.
Changes will be posted on this page with the updated date.
By continuing to use our services, you accept any changes.

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13. Governing Law

These Terms are governed by the laws of Egypt.
Any disputes shall be addressed in the relevant Egyptian courts.

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14. Contact Us

For questions or support, you can reach us at:

📧 [email protected]
📍 Sharm El Sheikh, Egypt
🌐 Website: https://sharmblue.com/